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Product Maintenance & Support



A Software even when past its growth phase still needs bug fixing, troubleshooting and micro-enhancements support in order to keep the current installed user base satisfied. This is a big problem for product companies since a significant investment of resources is required to support such user-base till the time they migrate to newer versions. Additionally and more importantly, for software product companies this takes valuable time away from core product development.

BrickRed provides an Outsourced Maintenance & Support service that helps our clients support their existing products and customers cost effectively, while concentrating their in-house expertise in building new products or versions and to market them.

Some of the Scenarios where our customers have successfully used this model are:

Legacy Platform
The product is on an old technology-set / platform and it is not cost-effective to keep in-house resources on these technologies
Older Product Version
There is already a new version out in the market but the current user base of the older version needs to be supported for some length of time
Keep-alive or
dead product line
Product lines where there is minimal activity in terms of adding new features but require bug-fixing or small feature enhancement requests
 
  • Our Approach
We engage with our Clients to understand the maintenance needs and subsequently come up with a Maintenance Strategy. This strategy takes into account their business objectives, how long they would like to support the product, expected support volumes and the level of investment they are planning to make into it.

Based on this, we put together a team that has the requisite expertise and at the same time matches the budgetary constraints. This outsourced team works with our Clients product teams to take over their code base with or without extensive documentation and subsequently maintain it for the life of the product.
 
  • 5 Key Benefits
Software Maintenance & Support is an often under-appreciated aspect of the application development lifecycle, and can become a blocker in focusing on your core business. Outsourcing of these areas provides a creative way for your company to get the following benefits:

Disengage the In-house Team
Reduce the Total Cost-to-Company
Do away with the Need to Maintain
Keep Your Customers Happy
Keep Management Overhead Minimal
& redeploy them to work on new versions/ product-lines.
For software maintenance & support
In-house resources in legacy technologies/ platforms
By providing timely bug-fixes & small enhancements
& refocus your attention on how to grow the business
 
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