|
|
Product Engineering |
Product Maintenance & Support
A Software even when past its growth phase still needs bug fixing, troubleshooting and micro-enhancements support in order to keep the current installed user base satisfied. This is a big problem for product companies since a significant investment of resources is required to support such user-base till the time they migrate to newer versions. Additionally and more importantly, for software product companies this takes valuable time away from core product development.
BrickRed provides an Outsourced Maintenance & Support service that helps our clients support their existing products and customers cost effectively, while concentrating their in-house expertise in building new products or versions and to market them.
Some of the Scenarios where our customers have successfully used this model are:
Legacy Platform |
The product is on an old technology-set / platform and it is not cost-effective to keep in-house resources on these technologies |
Older Product Version |
There is already a new version out in the market but the current user base of the older version needs to be supported for some length of time |
Keep-alive or dead product line |
Product lines where there is minimal activity in terms of adding new features but require bug-fixing or small feature enhancement requests |
|
|
We engage with our Clients to understand the maintenance needs and subsequently come up with a Maintenance Strategy. This strategy takes into account their business objectives, how long they would like to support the product, expected support volumes and the level of investment they are planning to make into it.
Based on this, we put together a team that has the requisite expertise and at the same time matches the budgetary constraints. This outsourced team works with our Clients product teams to take over their code base with or without extensive documentation and subsequently maintain it for the life of the product.
|
|
Software Maintenance & Support is an often under-appreciated aspect of the application development lifecycle, and can become a blocker in focusing on your core business. Outsourcing of these areas provides a creative way for your company to get the following benefits:
 |
 |
 |
 |
 |
Disengage the In-house Team |
Reduce the Total Cost-to-Company |
Do away with the Need to Maintain |
Keep Your Customers Happy |
Keep Management Overhead Minimal |
& redeploy them to work on new versions/ product-lines. |
For software maintenance & support |
In-house resources in legacy technologies/ platforms |
By providing timely bug-fixes & small enhancements |
& refocus your attention on how to grow the business |
|
| |
|
|
|
|
 |
|
Close X |
|
Free Trial
|
|
Try us for free by giving us a small piece of work and evaluate our Capabilities, People, Processes, Communication efficiency, Code Quality & Delivery Time without risk and choose to award us your business. If we do not meet your expectations, you simply do not get invoiced for that period. This is our written contractual guarantee with you for the entire period of our engagement. Moreover, you and only you decide whether we have met your expectations or not. Period!
|
|
 |
|
Close X |
|
Our Zero-Invoice Guarantee
|
|
|
BrickRed provides a ‘one-of-a-kind’
rock-solid contractual guarantee for all its
services:
Guarantee
Statement
If we do not meet or exceed your expectations,
we simply do not invoice for that period.
Guarantee
Meaning Expansion
As per our written contractual guarantee, we
need to – at the minimum – meet
the expectations (timeline, quality) that we
have agreed upon with you. We track the performance
against these expectations on a definite frequency
and if we have not continuously met your expectations
for 2 consecutive times, we send you a ZERO
value invoice for that period. It’s that
simple.
How
it works – the process
Our Clients recognize that
is a rock-solid guarantee that no one in the
industry can match. This is a clear indication
of the confidence
we have over our people, our processes, our
communication and the deliver management.
|
|
To know more about BrickRed' Guarantee please click here contact@brickred.com.
|
|
|