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Clear production process definition |
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Controlled change implementation |
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Configuration management |
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Documentation - project specs, training manuals, work logs |
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Small QC loops in the production process to trap errors |
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Training and retraining of staff on project as well as on process |
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An open feedback system on similar lines as Quality Circles |
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QA group with clearly defined QA test plans and strategies |
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Measurement of quality parameters and acceptance criteria |
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Technical Support interface to ensure Client satisfaction |
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Process Replication |
