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Software, even when past its growth phase, still
needs bug fixing, troubleshooting and micro-enhancements
support in order keep the current installed
user base satisfied. This is a big problem for
product companies since a significant investment
of resource is required to support such user-base
till the time they migrate to newer versions.
Additionally and more importantly, for software
product companies this takes valuable time away
from core product development.
BrickRed provides an outsourced Maintenance
& Support service that helps our clients
support their existing products and customers
cost effectively, while concentrating their
in-house expertise in building new products
or versions and to market them.
Some of the Scenarios where our customers have
successfully used this model are:
Our Approach
We engage with our Clients to understand the
maintenance needs and subsequently come up with
a Maintenance Strategy. This strategy takes
into account their business objectives, how
long they would like to support the product,
expected support volumes and the level of investment
they are planning to make into it.
Based on this, we put together a team that has
the requisite expertise and at the same time,
matches the budgetary constraints. This outsourced
team works with our Clients' product teams to
take over their code base, with or without extensive
documentation and subsequently, maintain it
for the life of the product.
5 Key Benefits
Software Maintenance & Support is an often
under-appreciated aspect of the application
development lifecycle, and can become a blocker
in focusing on your core business. Outsourcing
of these areas provides a creative way for your
company to get the following benefits:
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Disengage
the in-house team & redeploy
them to work on new versions/ product-lines.
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Reduce
the total cost-to-company for software
maintenance & support |
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Do
away with the need to maintain in-house
resources in legacy technologies/
platforms |
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Keep
your customers happy by providing
timely bug-fixes & small enhancements |
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Keep
management overhead minimal &
your attention on how to grow the
business |
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Case Studies
| SNo |
Client |
Area |
Technologies |
Category |
PDF |
| 1 |
Captira |
Bail Operation Software System |
.NET 2003 and 2005
SQL 2000 and 2005
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Product Maintenance & Enhancement |
Contact Sales
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