Our Zero-Invoice Guarantee

BrickRed provides a ‘one-of-a-kind’ rock-solid contractual guarantee for all its services:

Guarantee Statement
If we do not meet or exceed your expectations, we simply do not invoice for that period.

Guarantee Meaning Expansion
As per our written contractual guarantee, we need to – at the minimum – meet the expectations (timeline, quality) that we have agreed upon with you. We track the performance against these expectations on a definite frequency and if we have not continuously met your expectations for 2 consecutive times, we send you a ZERO value invoice for that period. It’s that simple.

How it works – the proces

			Expectations (project plans, milestones, quality levels) are defined for the engagement.
			A Voice of Customer (VOC) call is scheduled every 2 weeks where the progress is monitored with respect to the expectations
			In case, we are below expectations, the Client & us, jointly come up with specific actions that can bring us back on track,
			We implement it and track the progress in the next VOC, two weeks later.
			If still we are not able to deliver as per the plan, we send a ZERO value invoice for the two weeks when we were not able to   correct the situation.

Our Clients recognize that is a rock-solid guarantee that no one in the industry can match. This is a clear indication of the      confidence we have over our people, our processes, our communication and the deliver management.

Get in touch with us here to know more about our Zero-Invoice Guarantee.