Whizlabs Software

Whizlabs Software (P) Ltd is recognized as one of the leaders in IT Certifications Assessment industry and pioneers in many certifications. Whizlabs now powers more than 120,000 successful IT professionals with an unthought-of success rate of 99.7% in Certification exams.

Business Problems

Whizlabs provide a wide range of offerings covering Sun, IBM, BEA, Microsoft, Oracle, Cisco, Red Hat and CIW certifications. They are currently providing more than 30 products for preparation of certification exams. Releasing each product was a big task for Whizlabs. They had to get content from professional authors, who used to supply content in Word documents or text format. For each product, customized coding was done by Whizlabs' programmers to embed the content provided by the authors. This always followed up with lengthy testing cycles, thereby delaying the product releases and considerably increasing the Time to Market for these products.

Another issue Whizlabs faced, was that being desktop products, customers could download them only on a single PC, and it was not possible for them to review their old tests or give new tests at a different physical location. This was becoming a major hinderance for Whizlabs.

BrickRed solved the problem by providing Whizlabs, a technical framework, which considerably reduced the efforts required to launch and maintain their products.

• A tool was provided, which authors could use to choose question type (Multiple choice/ True-false etc) they want on a particular number and feed data like questions, possible answers, explanations, difficulty level etc. This data was saved in an XML file which could be later retrieved in the tool for editing purposes.
• A product engine was developed which acts as core of Whizlabs' products and uses the XML file supplied by authors as the backend database. Launching a new product becomes a few minutes "plug and play" job once Whizlabs receive the content from authors.
• BrickRed implemented an 'Online Learning Centre' at Whizlab's website which uses the above framework at its core, and provides users with an option of giving their tests online. Online learning centre exactly simulates the testing environment even in case of slow network connections. The results of these tests could be saved and later analyzed by logging-in into the site from anywhere in the world. Online centre also provides relative grading of customers' test scores to help them estimate where they stand among others preparing for the same Certifications.

Benefits

• Whizlabs Product Managers are now able to launch and maintain products with significantly higher Quality levels across all of their products.
• The time to launch a new product has come down dramatically. This has translated into reduced costs and improved operating income.
• The new online learning centre has recorded much higher sales and increased Customer satisfaction levels.