Product Sustenance
Product sustenance is always a challenging and costly affair for established products or retiring product lines with a vast installation base. BrickRed can assist such clients with services to manage and support product versions on legacy platforms/technologies or support old versions of products or support and manage established product suites more cost effectively.
Feature Development/Enhancements:
Today fast changing markets and business models confront organizations with the onerous task of enhancing the functionality of products within short span of time to be able to stay ahead of their competitors. The in-house development team often does not have the bandwidth to handle all these feature requests in a competitive time frame.
For such scenarios, BrickRed provides the capability to augment your in-house development efforts with an extension team that works on feature additions in conjunction with the client in-house team or solely to enable our customers to take a more powerful and richer product to market faster and at a lower cost.
Maintenance & Support
Even established and mature software may always need critical bug support, troubleshooting and micro-enhancements support in order to keep the current installed user base satisfied. This is a big problem for product companies since a significant investment of resources is required to support such user-base till the time they migrate to newer versions.
BrickRed can help clients with support and maintenance services on their existing product lines, retiring product lines or older product versions, enabling our clients to re-focus their in-house key resources in building new products or versions. Some of the Scenarios where our customers have successfully used this model are:
| Legacy Platform | The product is on an old technology-set / platform and it is not cost-effective to keep in-house resources on these technologies |
| Older Product Version | There is already a new version out in the market but the current user base of the older version needs to be supported for some length of time |
| Keep-alive or dead product line | Product lines where there is minimal activity in terms of adding new features but require bug-fixing or small feature enhancement requests |
Our Approach
We engage with our clients to understand the maintenance needs and subsequently come up with a sustenance strategy. This strategy takes into account their business objectives, how long they would like to support the product, expected support volumes and the level of investment they are planning to make into it.
Based on this, we put together a team that has the requisite expertise and at the same time matches the budgetary constraints. This outsourced team works with our clients product teams to take over their code base with or without extensive documentation and subsequently maintain it for the life of the product.
If you are interested in knowing more, please get in touch with us.