Our cutting-edge technologies form the network backbone of our infrastructure while a stringent security and backup systems ensure high levels of safety. BrickRed has implemented best-of-breed infrastructure management policies that comply with ISO: 9001 standards. We guarantee our project related services through well-defined SLA's.
Physical Infrastructure
40000 sq feet of A-grade office space with scalability options
Strategically located within a few miles from India's capital city, New Delhi
Independent Product Development and Quality Assurance Labs
Multiple Training infrastructure for simultaneous training sessions
Multiple conference rooms with latest communication systems
Smoke and fire detectors with robust fire extinguishing mechanism
3-tier security for IPR protection (Legal, Physical and Logical)
24x7 Uninterrupted power supply for seamless operation
24x7 manned security with advanced security monitoring systems
Electronic card based access control systems
Communication Infrastructure
EPABX with VOIP for non-interrupted communication
International numbers to enable clients to call BrickRed 'locally'
Tools like 'Go-To meeting' for interactive communication
Conferencing bridges for multi-location team/client communication
IT Infrastructure
6MBPS Leased line Internet connectivity through multiple ISP's with SLA of 99.9% uptime
NAS and SAN technology for data storage
High-End Dual Xeon Servers on various platforms (UNIX, Linux, Windows) for internal servers & demo application hosting
Network security by firewall, DMZ, IDS/IPS, Anti Spam
In-house system support through Helpdesk and Network management system to ensure rapid resolutions
Managed VSS, CVS, SVN source control repositories and Bugzilla bug tracking system
Try us for free by giving us a small piece of work and evaluate our Capabilities, People, Processes, Communication efficiency, Code Quality & Delivery Time without risk and choose to award us your business. If we do not meet your expectations, you simply do not get invoiced for that period. This is our written contractual guarantee with you for the entire period of our engagement. Moreover, you and only you decide whether we have met your expectations or not. Period!
BrickRed provides a ‘one-of-a-kind’
rock-solid contractual guarantee for all its
services:
Guarantee
Statement
If we do not meet or exceed your expectations,
we simply do not invoice for that period.
Guarantee
Meaning Expansion
As per our written contractual guarantee, we
need to – at the minimum – meet
the expectations (timeline, quality) that we
have agreed upon with you. We track the performance
against these expectations on a definite frequency
and if we have not continuously met your expectations
for 2 consecutive times, we send you a ZERO
value invoice for that period. It’s that
simple.
How
it works – the process
Expectations (project
plans, milestones, quality levels) are defined
for the engagement.
A Voice of Customer
(VOC) call is scheduled every 2 weeks where
the progress is monitored with respect to
the expectations
In case, we are below
expectations, the Client & us, jointly
come up with specific actions that can bring
us back on track,
We implement it and
track the progress in the next VOC, two
weeks later.
If still we are
not able to deliver as per the plan, we
send a ZERO value invoice for the two
weeks when we were not able to
correct the situation.
Our Clients recognize that
is a rock-solid guarantee that no one in the
industry can match. This is a clear indication
of the confidence
we have over our people, our processes, our
communication and the deliver management.
